HELP CENTER

FREQUENTLY ASKED QUESTIONS

Our most common questions.

General Questions

Some more common questions asked.

I messaged on social media platforms but haven't heard back?

Due to extremely high traffic on Facebook and Instagram we are unable to manage all of our customers questions in an orderly fashion, so we do not answer order specifc questions via social media. If you have any order specific questions, please contact our customer service team HELP@SCHNATTERDAYS.COM

I emailed customer service but I haven't heard back.

At times we deal with large influxes of customer demand, and occasionally an email can slip through the cracks. Please do us a favor and re-send the email as we are passionate and dedicated to servicing your needs to our best ability!

Is this actually real? Do you really give these setups away?

Yes, it would be EXTREMELY ILLEGAL if we did not give the vehicles away. Each contest is bonded and registered with the United States of America, which legally requires us to give away each prize.

Orders

These are frequent questions regarding customer orders & entries.

I need to exchange or return an item.

Welcome to our Returns Center — your one-stop hub for handling returns smoothly.

Simple Return Process:

Email our support team HELP@SCHNATTERDAYS.COM and follow the step-by-step instructions p[rovided start your return. The process is quick and straightforward.

Check the Return Policy:

Before getting started, take a moment to review our Return Policy. It outlines everything you need to know so you can complete your return correctly.

Customer Support Ready to Help:

If you run into any issues or have questions, our support team is available to guide you every step of the way. Just reach out whenever you need assistance.

How do I know if my order shipped?

If you created an account, you can simply log in to check the status of your order. If you forgot your account information, follow the prompts to reset and validate your information from the email sent OR contact our customer service team to get assistance (HELP@SCHNATTERDAYS.COM)

When will my order ship?

On average, your order will ship 5-7 business days from when the order was placed. Peaks in volume can affect these averages by a few days.

I never got my confirmation email... What now?

Check your JUNK / SPAM folder. If you still don’t see your email, please contact our customer service team (HELP@SCHNATTERDAYS.COM) with the following information:

  1. First and Last Name
  2. Full address (House #, Street, Town, ZIP code)

What countries do you ship to?

We currently ship to the United States & Canada - To enquire about shipping to a different destination, please contact us.

My package has been returned to sender... What should I do?

Contact Customer Service (HELP@SCHNATTERDAYS.COM) with your order number and your complete CORRECT address. We will wait until the package is successfully received back at Schnatterdays HQ prior to purchasing another shipping label to get it back out to the proper address

I got my order but some items are wrong.

We strive for perfection, but mistakes do happen! contact us at HELP@SCHNATTERDAYS.COM and we will rectify the issue. Be sure to include your order # when you contact our customer service team.

Can I cancel my order?

Regrettably, we cannot cancel the order as per our store policy, where all sales are final, and no refunds or cancellations are permitted.
If the gear you ordered doesn't align with your style, you can initiate a return through our user-friendly Returns Center on our website. Kindly refer to our Return Policy for
additional details.

Giveaways

These are frequent questions regarding our Dream Diesel Giveaways.

My package got sent back / returned... Am I still entered to win?

Most Definitely! Merchandise delivery and sweepstakes entries are two totally separate processes. Immediately following the completion of an order on our website two critical things happen.

Your entries are automatically submitted to our Sweepstakes Administrator (Official Rules Here)

Your merchandise order is transmitted through to one of our varying facilities, where our teams will begin to produce your items and get them ready for shipment to you. 

Are there any mandatory requirements to win?

The winner must:

  • Be at least 18 Years Old
  • Have a Valid Drivers License
  • Be a legal resident of the U.S. or Canada (excluding Quebec)

Are these setups as clean as they look?

We inspect and hand build each setup that is given away. We only look for clean titles and vehicles with the lowest miles.

How do you choose a winner?

At the end of each giveaway, we send all entries to a 3rd-party sweepstakes company who conducts the randomized computer drawing to pick the winner. Once we receive the winner information from them, we contact the winner and announce it on our website and social media.

Have another question?

Here are some other ways to get in touch!

Email us!

HELP@SCHNATTERDAYS.COM
We respond fast.

Contact us

Fill out the form below & we'll contact you as soon as possible!

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